FAQs

How much will postage and packing cost?

Standard orders are shipped Australia-wide with a flat rate of $15.00. When you spend $150.00 or more at MJG by Mr Jason Grant, we will post your order to you free! This excludes selected oversized or bulky items due to the weight and/or size. In this instance the shipping charge will be $20 per oversized/bulky item. 


Can I track my order?

Your order confirmation email will provide a tracking number and details of the freight forwarder so you can track the progress of your shipment. Orders are shipped by Australia Post or Blue Star Couriers from our distribution centre in Melbourne.

Do we ship internationally?

Yes, we do ship internationally. All international orders are shipped via UPS. Freight costs will be calculated at the checkout. All international customers are responsible for any duties and import taxes incurred and any return shipping costs. All transactions are processed in AUD. We accept Visa and MasterCard or PayPal. We do not accept personal or corporate cheques, or cash.

Do we ship to Post Office Boxes?

We are unable to deliver to Post Office Boxes. 

How long will it take for my order to arrive?

All orders are sent from our distribution centre in Melbourne. It may take up to 5 business days for delivery in metropolitan areas and up to 10 business days for regional areas. Please click on the 'Shipping' page for more information. These transit times are a guide only and not guaranteed.

What if I'm not home when my order arrives?

We want to make sure your parcel arrives securely. Couriers do not leave parcels unattended, unless otherwise advised. A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option. If you are having your order delivered to your place of work, please ensure to include the business name in the delivery address so the driver can easily locate you. 

For Australia Post deliveries - a failed delivery attempt card will be left at your chosen address. This will direct you to your nearest post office to collect the item. Proof of Identity will be required for the post office pick up.

For Blue Star Courier deliveries - if no one is available to sign for the goods, a failed delivery attempt card will be left at your chose address. You will need to contact the Courier Service to arrange re delivery.
 

What If I change my mind?

It's OK to change your mind! We want you to love our products and shop with confidence so if something isn’t quite right, we can accept returns within 14 days of you receiving your order. We will issue a refund or exchange as long as the item was purchased at full price and is in its original sale condition. The goods must be unused and in original condition and packaging. 

Items purchased during a sale or sales promotion or Gift with Purchase offer are non-refundable.

Return postage costs will be at your expense, unless the item(s) received are deemed faulty or not as ordered. In this instance, postage costs will be covered by us.

Email us at contact@mjgstore.com for any returns, and we will get back to you with instructions.

What if a product is faulty or incorrectly delivered?

We take great care in ensuring our goods are of the highest quality. We also inspect and pack our products carefully to ensure that you receive them in perfect condition. However, if for any reason you find that one of our products is faulty, damaged or we have not delivered what you ordered, we would like to help you resolve the problem. Please contact us our Customer Service team at contact@mjgstore.com within 5 days of receiving your order, so that we may assist you.

Who pays for return freight?

If you are returning or exchanging for a change of mind , return postage costs will be at your expense, unless the item(s) received are faulty or not as ordered. In this instance, postage costs will be covered by us.  As MJG by Mr Jason Grant is not liable for the loss of an item being returned we recommend that you return it using registered mail. Please contact our customer service team at contact@mjgstore.com for any returns, and we will get back to you with instructions

What is the process for returns?

Please contact our customer service team at contact@mjgstore.com and we will advise the procedure. To help us process a return as quickly as possible, please always quote your Order Reference number with any query.

Back In Stock Notifications (Notify Me)

If a product you like is sold out, you can click the 'Notify Me' link and we will send you an email if it comes back in stock. We will only email you once. We cannot reserve items, so if you receive an email notification that something is back you'll need to be quick if you want to purchase before it sells out again.

How do I contact your Customer service team?

We're here to help, so please contact us on contact@mjgstore.com or ph (03) 9380 3400.